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How kabaji Handles Your Personal Information

Your account data belongs to you, and we take that seriously. This policy sets out exactly what we collect when you use kabaji, how we use it, and the steps you can take to access, correct, or remove it — with access and eligibility…

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kabaji How kabaji Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account security and data integrity are built into how kabaji operates day to day. From the moment you log in on mobile to the point your Rocket or Nagad withdrawal clears, your data moves through encrypted connections. Here is how we handle the key areas of your privacy in practice.

Encryption and Account Security

All data in transit between your device and our servers is protected by SSL encryption. Your login session uses OTP verification to prevent unauthorised access to your account.

Cookie and Session Management

We use session cookies to maintain your logged-in state on mobile and desktop. You can review and clear these through your browser settings at any time without losing your account data.

Data Retention and Deletion

Account data is kept while your account is active. Once you request deletion and we verify your identity, we remove personal data that is not required to be retained under applicable law.

Your Rights and How to Use Them

You have the right to request a copy of your data, correct inaccuracies, or ask for erasure. Submit your request via live chat or the Help Centre and we will confirm receipt and next steps.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly. We aim to respond to all privacy-related requests within a reasonable timeframe, subject to identity verification.

Live Chat Start a live chat session from your account dashboard to raise a privacy request with our support team directly.
Email Support Send your privacy request to our support email address, found in your account settings under the Help section.
Account Help Centre Log in and visit the Help Centre to submit a formal data request form, which routes directly to our privacy team.

Common Questions About Your Privacy

These are the questions we hear most often from account holders about how their data is handled on kabaji. If your question is not covered here, contact our support team directly.

We collect your registration details, device information, and transaction records. Payment data from bKash, Nagad, or Rocket is limited to transaction references and amounts on our side.

We do not sell your data. We may share it with fraud-prevention services or regulatory bodies only where required by applicable law in your jurisdiction.

Log in, go to the Help Centre, and submit a data access request. Include your registered account details so we can locate and compile your record promptly.

Yes. Submit a deletion request through live chat or the Help Centre. After identity verification, we remove personal data not subject to legal retention requirements.

Payment data passes through SSL-encrypted connections. We store only the transaction reference and amount; full wallet credentials are never held on our servers.

This policy applies wherever kabaji is accessible. Your specific rights and our obligations depend on the laws of your jurisdiction and eligible regions under local law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.